FAQ

Consultation

Would you like a free consultation? Are you thinking of a project and would like to discuss it further? Do you have a question about a Design Product or need a Custom Feature? Just give us a call or send us an email!

Steps

The following Steps outline the standard process for preparing, designing, revising and delivering your Design Product in an effective and timely manner.

Criteria

When determining your project requirements, include:
Design Products – for example: Logo, Website, Email Template
Outline – site pages / table of contents / targeted audience
Materials – text, imagery, logo, video, other
Color – preferences or technical specifications
Size – dimensions, approximate or exact
Style – diagrams, examples, links or references

Schedule

Based on your project’s Criteria we will present a Standard Schedule. Should you need an expedited schedule with faster turnaround, a Rush Schedule may be available for an additional fee – typically double and may vary according to the urgency of the deadline.

Quote

You will receive an email invoice Quote – usually within 24 hours – confirming the Schedule, Criteria, Line Items with amounts and balance. Design Product services incur no sales tax. Printing is typically not included in our Quotes, and printed materials from a professional printer are usually subject to sales tax.

Payment

Design Products require full payment In-Advance. Divided Payments: such as Start, Mid-Project and Final Invoice may be available when multiple Design Products / larger projects are needed, upon inquiry.

Design

Our design style is bright and friendly, and we are happy to meet your specific needs. Design is performed in a timely manner and preview imagery is sent to you for review. We provide expert attention to color and detail.

Revisions

Revisions – with your consolidated feedback from all key personnel – are then returned to BuzzCandy.Design detailing what changes are needed. We perform Revisions and send preview imagery for Finalization.

Finalization

Client then provides any minor changes: image correction, typos, text edits. A Proof file will follow as verification. Finalization implies your acceptance and sign-off.

Final Invoice

Any added fees incurred by you during the design process will be included ( with your agreement ) and billed at the rate of $100 / hour. Final payment for your Invoice is required prior to delivery of your final Design Product.

Final Art

A finalized Design Product, provided as Final Art, at full resolution for its intended use, will be delivered to you with license rights in effect ( see Terms / License for more info ).

Master Files

Can I have a copy of that? Everybody wants a quick copy of 'the Master File.' Master Files are usually a complex form of a variety of files, sitting on multiple layers, often with links to other important files. Preparing a Master File for a client to use with any proficiency, in our experience, takes a lot of work to articulate, requires a bundle of files along with tailored instructions. Plus, we're releasing our right to ever make money from that product again ( see Terms / License for more info ). FYI, we take pride in providing our clients the exact resource they need upon our delivery, and our website code is always clearly commented!

Guarantee

We always do our best to provide the lowest price possible. If a Quote is ever too high, please let us know and we will see how we can adjust features to bring the price down. If project demand is going to go over budget we will let you know in advance. If project completion ever comes in under original bid, we will provide a credit / refund.

Refund

If you are unsatisfied, please contact us so we may help resolve the issue. A full refund is possible if no work has begun or else a partial refund / credit may be issued for unfinished work. Design Products are not refundable once delivered. If you received a defective, damaged or incorrect item, contact us for correction.

Terms

Please see our 24 Points of Agreement: Terms – Design Products for a detailed explanation of conditions. By making payment to BuzzCandy.Design, you agree to the Terms & Conditions.

Last updated November 17 2020